Service terms

3.- Acceptance of particular conditions

Access to certain content and the use of services can be submitted to certain conditions individuals, which, according to the cases, will replace, will complete and/or modify these terms and conditions and, in case of contradiction, will prevail the terms of the particular conditions on the Terms and conditions.

Before using, and/or request these specific services Offered through the Green Ice website, users They must carefully read the particular conditions created, in His case, for this purpose by Green Ice. The use, reserve and/or The request for these specific services implies the acceptance of the terms and conditions that regulate them in the version published by Green Ice at the time produces said use, reserve and/or contracting through the website.

At the time of the choice of Green Ice products, the User must choose the corresponding product that is Available on the website. The object of these terms and Conditions is to regulate the sale of these products to users.

5.- Users account and high as professionals

5.1.- User account

The website offers users the possibility of creating an account to through an online form that must be completed with the data required in it.

Users will have full responsibility for use of their account User. Consequently, users are responsible for adequate custody and confidentiality of the username and/or passwords, as well as all those data that allow you Access to your account, and undertake not to give their use to third parties, already whether temporary or permanent, or to allow access to third parties people.

Under the above, users They must immediately notify Greenice through the email info@greenice.com any improper use of your username and/or your password, due to circumstances such as robbery, loss or unauthorized access to same, in order that Greenice can proceed to his cancellation or block and/or disqualification as soon as the undue record Use of your user account. As long as they do not communicate Such facts, Greenice will be exempted from any responsibility that could be derived from the undue use of user names or passwords by unauthorized third parties.

5.2.- High as professionals

The website offers companies the possibility of registering as professionals (hereinafter and when specifically refers to The professionals discharged on the website, “Users Professionals ”) creating an account through a Online form that must be completed with the data required in the same.

The discharge as a professional user will involve obtaining The following benefits on the website.

1. Exclusive Attention to the Professional User for a Professional Greenice specialized
2. Discounts and guarantee of better price at the purchase of Products.
3. Possibility of financing products to 30 and 60 days.
4. Delivery in 24 hours orders made before 18:00 hours.
5. Service Dropshipping. The service is a direct distribution system to the client Final that Greenice offers exclusively professional users.
6. Access to a private catalog of tools (files techniques, personalized catalogs in PDF, files of Exclusive download, etc.)

Under the above, professional users must immediately notify Green Ice through mail electronic info@greenice.com any improper use of its name professional user and/or password, due to circumstances such as theft, loss or access authorized to them, so that Green Ice can proceed to their cancellation or blocking and/or disqualification as soon as The undue use of your professional user account is recorded. As long as such facts are not communicated, Green Ice will be exempted of any responsibility that could be derived from the improper use of the Professional user names or passwords by third parties Authorized.

6.- Website use

Users undertake to make a diligent, diligent, honest and correct of how much information or content have access through the website and all this under the principles of good faith and respecting at all times the current legality and those present Terms and conditions.

Greenice reserves the right to cancel those users who are misuse of your account, performing acts fraudulent or harm or can harm Greenice:

In case Green Ice detects any anomaly or exists founded reasons that a user is carrying out any fraudulent acts that contravene good faith and present terms and conditions, Green Ice reserves the right to unsubscribe to said user, even to all those users who are would have directly or indirectly benefited this type of actions, being able to exercise all the legal actions that They could correspond. In this sense, Green Ice declares that he has enabled the right mechanisms to detect any possible fraudulent, anomalous or malicious action that intends to alter the general conditions of the use of the account by the Users.

7.- Orders and sales conditions

Greenice Make orders for the entire Spanish territory.

To make a purchase, users must Add the products you wish to acquire to the basket.

By accepting the conditions of sales generals, The client states of being of legal age (at least 18 years) and have the legal capacity to acquire the products offered to through Greenice.com and that understands and understands the general conditions in your whole.

Under no concept Greenice will accept the purchase made by a minor. In case of detecting a Transaction made by a minor, Greenice the order will cancel immediately, proceeding to the immediate return of the amount if a pay.

All products marketed by Greenice They have a 3 -year guarantee period from the Product delivery date, counting from the date of delivery to the client. Greenice se will be responsible in case of manufacturing defect in the product, being able to opt for the decision of Greenice, for the repair or replacement of it. The 3 -year warranty period was extended on 05 of April 2021 and operates for all those products acquired with after that date. Products acquired on previous dates They will have a 2 -year guarantee period from Product reception, according to the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of consumers and users and other complementary laws that are of Application in force at the time of purchase.

The product to be repaired or replaced, must correspond to the Sent by Greenice attaching the delivery and/or Invoice, either a document previously provided by Greenice. In in case of not attaching any document, the Guarantee processing

Greenice is not responsible for damage caused by non -professional installation, inappropriate use, manipulation and/or short circuits. The guarantee does not cover the damage caused by external factors such as ups or downs voltage, abnormal use of the product, fire, water, storms electric, accidental falls or incorrect use by individuals or companies not authorized by Greenice. In addition, Greenice will not be responsible or take charge of expenses Installations, disassembly, inspection, etc., which could be derived from the replacement of a product defective or wrong, or another similar event. Greenice The correct product unit will proceed to the client, sending it to the address provided by the customer.

In case of return by defective product, Greenice will proceed to manage the collection of the defective product through your transport agency. Once received in the Greenice warehouse, the product returned as defective will proceed to be studied by technicians Greenice specialists. Will be exempt from the guarantee in case it was demonstrated that the defect or breakage in The product has been caused by the customer or user, thus as the partial breakage of the product to force the use of the guarantee for the return or reimbursement of the product.

The processing of the guarantee or the right of withdrawal, should be taken according to indications described in section 12 of those present Terms and conditions (Greenice undertakes to contact with the user within less than 48 hours to begin the management process).

Greenice reserves the domain of the products, in which case, Until the amount of the invoice, the Products will remain the property of the seller. The Sales operations will be understood formalized in the Address of the seller.

7.2.- Conditions of sale for promotion products

The cost of shipments is not included in the price of The products. Prior to the purchase of the product, the user will be informed of the exact shipping cost that will vary depending on the volume and weight of the products and They will be specified in the purchase car and in the own order

Shipping costs will be € 4.99 (VAT included). These will be free in orders greater than € 21.95 (VAT including).

In shipments whose selected payment method is the payment against refund, a 4% commission will be loaded on the amount of products, with a minimum of € 3. For shipments a the Canary Islands, the amount corresponding to the expenses of Transport's management will be borne by the client.

For professional users, shipping costs They will be free for orders greater than € 15. In case of no Reaching this amount, shipping costs will be 4.23 € (VAT included).

• For shipments to the Balearic Islands, shipping costs They will be € 6.67 (VAT included) and shipping It will be free in orders greater than € 60 (VAT including)
• For shipments to the Canary Islands, shipping costs by maritime transport will be € 14 and the shipping will be free from € 170. Transportation by air is available, varying the price based on the weight of shipping. The cost of shipping is will show in the purchase cart. Prices do not include VAT or IGIC
• For shipments to Ceuta and Melilla, shipping costs will be € 14 and shipping will be free to from € 170. Prices do not include VAT.

9.- Prices and payment method

9.1.- Payment methods

All prices of products indicated through Website are expressed in euros. The user may pay the amount corresponding to their order Through the means of payment accepted on the website:

Bank transfer payment. Payment may be made by bank transfer to the Account number indicated in section "Payment methods”Of the website. In these cases the users must indicate In the concept of transfer, the order number. Yeah After 2 days since the date of your order it has not been made The payment, the purchase process will be canceled by Greenice.

If the user sends by email to info@greenice.com copy of the JUSTIFICATOR OF INCOME BEFORE 24 HOURS, THE REQUEST WILL BE prepared and sent on the same day according to the conditions on the stock of the products contained in section 10.2 of the present terms and conditions.

In case of not sending a copy of the entry justification, the order can delay 2 days.

Payment against Rebumeso. Through this payment modality, it will be made to the Distributor of the transport company at the time of delivery of the order. This payment modality has a 4% surcharge on the total amount of the order, with a minimum of € 3 as part of the Cost for the service provided by the transport company.

Credit/debit card payment. Payment can be made by credit card or debit. The amount will be loaded at the time of the Order confirmation. The payment process is carried out in the Redsys safe servers.

Paypal payment. Payment can be made by means of a PayPal account or by means of credit card through the PayPal catwalk to the which will be accessed through our cart of Buy if you select this payment modality. The amount is will load at the time of confirmation of the order. He Payment process is carried out on PayPal's safe servers.

Credit line for professional users. Professional users can process the registration request of a credit line and, once accepted by Green Ice, the professional user will have a line active credit in your professional user account by the established limit.

At the time of placing an order, the professional user You must select the payment mode "Payment by domiciled receipt”In the purchase cart. The professional user will have a section in your account in which you can Check the spent and available balance, as well as the date on the one that the receipts will be loaded in their account.

Greenice will turn a receipt with expiration at 30 or 60 days (depending on your choice at the time of registration) on Friday of each week, for accumulated invoices During the week. The amount of them will be subtracted from its fertilizers for possible returns. That same Friday the user Professional will receive a e-mail With the detailed amount of the receipt, the expiration date and the invoices that compose it. To the their expiration, Greenice will present said receipt in The collection bank.

In all sales made, the tax on Added value (VAT), except for the Canary Islands; Ceuta and Melilla.

Acquired products must be paid after the order by means of payment specified in the form.

Once the purchase by the user is finished, Green Ice will send an email to it, confirming The details of the purchase made. Said email will assign a purchase reference code, and will detail the characteristics of the product, its price, Shipping costs and options for the chosen option to pay the purchased products, as well as the corresponding invoice or justification once it has been formalized The order, that is, after the acceptance of those present Purchase conditions and the corresponding payment.

The user may also demand paper bill for the products I would have acquired.

Users are guaranteed that the payment process is carried out With absolute security, according to the protocols and Safety services required.

The user must notify Green Ice any undue or fraudulent position in the payment method Used for purchases, by sending an email toinfo@greenice.com in the shortest possible time so that Green Ice I can perform the appropriate efforts.

9.2.- Discount coupons and commercial communications

Greenice may grant different discount coupons so that They can be used by the user in the process of buys.

Greenice will inform in any case about the validity and date Use limit of discount coupons

The user can only use One (1) coupon discount for each order carried out, not being able to accumulate different coupons in a single order, regardless of the type of coupon. The discount coupons They can only be used unitary in futures Orders.

Greenice reserves the right to eliminate, stop and/or block the use of any discount coupon, without prior notice to the User.

Greenice will send commercial communications with products new and promotions to those users who have accepted to receive the same during your registration. The user can unsubscribe of the reception of commercial communications in any moment, modifying this option from the menu in the section of "Personal data"In your account user; From the commercial communication itself in the section enabled for it; or, requesting the decline in the commercial communications by sending an email electronic a info@greenice.com.

10.- Deadlines, delivery and loss

The user will receive the product in the postal address that facilitates in the purchase process.

Greenice It is committed to delivering the product in perfect condition in the postal address that the user indicates. In order to Optimize delivery, we thank the user to indicate a address in which the order can be delivered within the habitual working hours.

Greenice will not be responsible for errors caused in delivery when the delivery address introduced by the user in the order form is inaccurate, do not fit reality, be it false or has been omitted.Without prejudice to the above Green Ice He undertakes to adopt those measures that are at his scope, so that the delivery of the orders can be made in the agreed time, and if not, as soon as possible, to Recipient satisfaction.

In the event that, at the time of delivery of the products, No one could receive them in the delivery address facilitated by the user, a new one will be attempted delivery.

If, if you try again, this is not could perform because the recipient is absent, to reject shipping or any other similar reason, products They will be returned to Greenice returning the amount of them to the user except for expenses of shipment.

10.2.- Delivery and notification period

The user will receive the product you have acquired from through the website within the period indicated in the own order.The user must take into account that on certain dates and periods of the year (Christmas, Holy Week, Blackfriday, etc.) the Shipping delivery time could be affected, by the saturation of the means of transport. Therefore, I know recommends reserve and/or acquire items of interest, enough in advance to reach their destination in the User -desired dates.

Greenice informs you of the shipping and delivery times of the products Dear All:

If the product is in stock: The sending of the order will be immediate and delivered in the deadline of 24/48 hours Since the Shipping the order in the address indicated by the user to the Make the purchase.

Delivery deadlines for professional users will be in 24 hours When the order is made before 18:00 hours And whenever the product is in Stock

Shipments and deliveries will be made from Monday to Friday: the shipping deadlines of each product, as well as the available amounts, are indicated on the website on the tab of each product, specifying delivery deadlines in the section “Stocks and delivery deadlines” Products may be available in three States:

YO.Delivery at 24/48 hours. The product is available in our warehouse to be sent and delivered within 24/48 hours.

II.Upcoming arrivals. The product will be ready for shipping on the date of reception indicated in the product file, as it has already been requested from our supplier and is on the way to our store.

III.Other quantities. The number of days for the delivery of amounts higher than those available in the two states previous.

This information will always be available to the client so that it is fully informed of the deadlines of Delivery of each product and the available stock at all times. These deadlines are orientative and may suffer variations.

In the event that one of the deadlines is modified, the service of Green Ice's customer service will communicate, well by email or phone call, the term Approximate delivery for total sending of your order. Equal mode, you will be informed of any variation that may arise from that period.

In the event that an order is composed of several or a multitude of different products, not being available for sending in The moment of the order, the client may Request partial shipping from your order and subsequent shipment of pending material. Said partial shipment may only be requested when the total sending of the order Go delayed more than the delivery deadlines indicated on the web and this shipment must finally be approved by Green Ice. Green Ice will always have the final decision regarding the Performing partial shipments.

As previously mentioned in section 8 of those present Purchase conditions Shipping costs are not included in the price of products. However, the user will be informed prior to the purchase of the Product.

10.3.- Delivery diligence

The user must check the good condition of the package before the carrier who makes the delivery of the requested product.

When sending an order to your destination, an invoice will be generated by the amount of the order that will be sent to the client together with the product. The client must make sure the coincidence of the invoice with your order and the merchandise that composes the order, already that the signing of said Albaran implies the resignation of any claim regarding lost or delivered merchandise state.

If the user detected an anomaly in the product, You must indicate it in the delivery mop and in turn, communicate it to Green Ice through an email to The following address: info@greenice.com.

10.4.- Delay in order receipt

As indicated in this section, the delivery period if the product It is in stock is 24/48 hours since receipt of payment for the order made.

All products indicate an approximate delivery term, the which, sometimes it can suffer variations.

In the event that the order is suffering a delay higher than the Approximate delivery term, customer service personnel of Green Ice will contact the user to inform you of new estimated delivery term. Green Ice will ensure that the new Estimated delivery period is as short as possible.

If for any casual, customer service staff of Green Ice, could not contact the user, this can consult the status of your order by contacting through the Telephone number provided on the website and at the beginning of The present terms and conditions. Likewise, the user can contact through "Incident notification form ", selecting the option "I have not received my order"And indicating all your data and the data of the order made. He Green Ice personnel will contact the user in the term of 24/48 hours From the reception of the Consult to facilitate an answer.

All purchases that have been formalized through offers direct to the user by Green Ice will be governed by the same conditions.

11.- Information about Greenice products

12.- Returns and right of withdrawal